Don’t risk losing your members

You’ve worked hard to acquire new members. We help you keep them.

Renewal times are some of the busiest in the calendar – and can mean your team is stretched to the limit.

When renewal time approaches, members question the value they’re getting for their membership fees.

Our UK-based team will make phone calls to all of your members that are coming up to renewal. We’ll talk them through their membership options and promote the value of their membership to secure that all important commitment to for them to remain a member.

If they’re wavering, we’ll follow up with email campaigns and even mailouts to help secure their signature.

And, once they’ve signed on the dotted line, we process payments and take care of all of the renewal admin, too.

Learn more about how ClearConnect can help your member organisation thrive!

Get in touch

How ClearConnect can help your member retention

Calling members who’ve not renewed

We will make calls to members who’ve not yet renewed to encourage membership.

Customer services

When your members have renewal queries, we’re here to help.

Member check-in calls

We will call your members to help them renew their membership.

Encourage Direct Debit payments

Members who pay by credit card are more likely not to renew. We encourage members to switch to Direct Debit.

Member surveys

We call those members who’ve decided not to renew to gain invaluable feedback about their time as a member.

We work within your ClearCourse CRM solution

We’re part of the ClearCourse group and specialise in the industry-leading solutions from APT, Felinesoft, Millertech, Protech, Silverbear and Trillium.

Working directly with your membership management solution, we complete your key tasks, avoiding double data entry and eliminating the need for spreadsheets.

We work with the best membership organisations

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“I have worked with ClearConnect for more than seven years and they do not disappoint. We have an excellent relationship with the team, and they are professional, effective and flexible in meeting our needs. With their support, we have been able to better understand our members' needs, and I would not hesitate in recommending their services.”

John Cottrell, Head of Membership, CAMRA (Campaign for Real Ale)